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Terms & Conditions

Our terms and conditions are outlined below:

Prices:

  • Our online retail prices are inclusive of all UK and EU taxes.
  • For international customers outside of the EU: ​Import duties, taxes and other customs related charges are not included. Buyers bear responsibility for all extra charges incurred (if any).​​ 

Delivery Charges:

  • Free delivery in the UK for all orders above £40.00.
  • A flat delivery charge of £4.95 is applicable in the UK on all orders below £40.00.
  • Deliveries  within the EU, Monaco and Switzerland are charged at a flat rate of £16.80.
  • Deliveries to the USA and Canada are charged at a flat rate of £19.80. 
  • For delivery outside these countries please contact us directly.
  • We use reliable express delivery services for the UK and Worldwide which are fully trackable. Once your order has been processed we will send you  the tracking references enabling you to fully track your item (s).
  • We aim to deliver orders within 48 hours within the UK.

Payment Security:

  • We use PayPal, a secure and easy to use on-line payment system. PayPal’s secure platform lets you shop securely using your credit card or bank account without sharing your financial details.
  • For additional security our site uses a Thawte SSL 123 Certificate to offer secure communications by encrypting all data to and from the site.

Returns and refunds:

  • We do our utmost best to represent items in photos as they are. Please note that colours may vary slightly depending on the resolution of your screen.

  • In the unlikely event your item arrives damaged please contact us immediately to arrange a refund or replacement. We will issue you a refund or offer an exchange upon receipt of the damaged item.

  • If you wish to cancel your order, or return or exchange a product within 14 days of receiving your order we are happy to issue you with a refund minus the cost of delivery both ways, provided the item is returned in good  saleable  condition.

  • If you wish to cancel your order before it has been dispatched we are happy to offer you a full refund.

  • Please return all items  packaged in their original condition using a fully trackable delivery service.

Privacy

  • We take data protection seriously. We are committed to protecting your privacy and maintaining the security of any personal data you choose to share with us. 
  • We collect data for e-commerce purposes, that is, in order to process your orders. This includes: your name, address, email address and phone number. We do not have access to your card payment details as this is submitted directly by you to Paypal using their secure payment portal.
  • ​We will never contact you directly without your permission safe for the purpose of processing your order. We will never sell your data or share your data to any other company. The only data we share is  for the strict purpose of processing your order.
  • We use cookies for e-commerce purposes, that is, to enable us to process your orders.